These Terms & Conditions ("Agreement") govern your access to and use of the aiplay platform, including all games, services, and features available at aiplay.bio. Please read them carefully before creating an account or placing any wager.
Effective Date: 1 January 2026 | Last Updated: June 2026A plain-language summary of the most important points in this Agreement. The full legal text below governs in all cases.
These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and aiplay ("Company", "we", "us", "our") governing your use of the aiplay website located at aiplay.bio and all related services, games, features, and functionalities (collectively, the "Platform").
By creating an account, depositing funds, or participating in any activity on the aiplay Platform, you unconditionally agree to be bound by this Agreement, our Privacy Policy, our Responsible Gaming Policy, and all other rules, guidelines, and policies published on the Platform from time to time. These documents are incorporated herein by reference.
If you are accessing the Platform on behalf of another person, you represent and warrant that you have the authority to bind that person to these Terms. You agree that aiplay may amend this Agreement at any time by publishing revised terms on the Platform, and that continued use following such publication constitutes acceptance of the revised terms.
2.1 Age Restriction. The aiplay Platform is strictly restricted to individuals who are 21 years of age or older. By registering, you represent and warrant that you are at least 21 years old. aiplay reserves the right to request documentary proof of age at any time and to suspend or close any account where age verification cannot be satisfactorily completed.
2.2 Jurisdiction. It is your sole responsibility to ensure that accessing and using the aiplay Platform is lawful in your jurisdiction. aiplay makes no representations regarding the legality of its services in any particular location. You must not use the Platform if online gaming is prohibited in your jurisdiction.
2.3 Registration. To access the Platform's full features, you must create an account by providing accurate, complete, and current information, including your full legal name, date of birth, email address, and Malaysian mobile number. You agree to maintain and promptly update your registration information to keep it accurate and current.
2.4 One Account Policy. Each person may maintain only one active aiplay account. The creation of multiple accounts by the same individual is strictly prohibited. aiplay reserves the right to close duplicate accounts and retain any balances therein where duplicate accounts have been used to abuse promotional offers.
2.5 Know Your Customer (KYC). You agree to provide identity verification documents when requested, including but not limited to a copy of your MyKad or passport and proof of residential address. aiplay is required to comply with applicable anti-money laundering regulations and may withhold withdrawal processing pending satisfactory KYC completion.
3.1 Credential Security. You are solely responsible for maintaining the confidentiality of your aiplay login credentials. You must not share your username, password, or one-time passwords with any third party. aiplay will never proactively request your password via any channel.
3.2 Unauthorised Access. You must notify aiplay support immediately upon becoming aware of any unauthorised access to or use of your account. aiplay shall not be liable for any losses arising from your failure to maintain adequate credential security.
3.3 Accuracy of Information. You are responsible for ensuring all personal and financial information associated with your account is accurate and current. aiplay may delay or decline transactions where provided information is inconsistent with verified account data.
3.4 Non-Transferability. Your aiplay account is personal to you and may not be transferred, sold, pledged as security, or assigned to any third party under any circumstances.
4.1 Accepted Payment Methods. aiplay accepts deposits and processes withdrawals via Malaysian Ringgit (MYR) through approved payment channels including Touch 'n Go eWallet, DuitNow, Boost, GrabPay, FPX (Maybank, CIMB, Public Bank, Hong Leong, and other participating institutions), and other methods published on the Platform from time to time.
4.2 Minimum Transactions. Minimum deposit and withdrawal amounts are published on the Platform's cashier pages and may be updated from time to time. aiplay reserves the right to adjust minimum transaction thresholds without prior notice.
4.3 Withdrawal Processing. Withdrawals will only be processed to payment methods previously used for deposits into the account, subject to KYC verification having been completed. aiplay endeavours to process approved withdrawal requests within the timeframes published on the Platform, but cannot guarantee processing times where delays are attributable to third-party payment providers.
4.4 Prohibited Funds. You warrant that all funds deposited into your aiplay account represent legitimate personal funds from sources owned and controlled by you. You must not deposit funds derived from criminal activity. aiplay reserves the right to report suspicious transactions to relevant authorities in accordance with applicable anti-money laundering legislation.
4.5 Currency. All transactions on the aiplay Platform are processed in Malaysian Ringgit (MYR). aiplay is not responsible for any currency conversion fees charged by third-party payment providers.
5.1 Promotional Offers. aiplay may, at its discretion, offer promotional bonuses, free spins, cashback, and other incentives to eligible players. All promotional offers are subject to specific terms communicated at the time of the offer, including wagering requirements, expiry periods, maximum bet restrictions, and eligible game contributions.
5.2 Wagering Requirements. Unless otherwise stated, all bonus funds must be wagered a specified number of times before they become eligible for withdrawal. The applicable wagering multiplier will be clearly stated in each promotion's specific terms. aiplay reserves the right to void winnings generated in breach of wagering requirement terms.
5.3 Bonus Abuse. aiplay maintains active monitoring for patterns indicative of bonus abuse, including but not limited to: low-risk wagering strategies designed solely to meet wagering requirements, use of multiple accounts to claim duplicate bonuses, or any other conduct intended to obtain an unfair advantage from promotional offers. Where bonus abuse is identified, aiplay may void bonuses and winnings, suspend accounts, and recover any sums previously paid.
5.4 Promotional Amendments. aiplay reserves the right to modify, suspend, or withdraw any promotional offer at any time. Changes will be published on the Platform and are effective immediately upon publication.
6.1 Game Rules. Each game available on the aiplay Platform is governed by its own specific rules, which are accessible within the game interface. By participating in any game, you confirm that you have read and understand the applicable game rules.
6.2 Technical Malfunctions. In the event of a technical malfunction, disconnection, or any other error affecting a game round or betting event, aiplay reserves the right to void affected bets and return stakes to the relevant player accounts. Game outcomes generated during demonstrable malfunction events will not be honoured.
6.3 Minimum and Maximum Stakes. aiplay publishes minimum and maximum stake limits for each game and betting market on the Platform. These limits may be adjusted without prior notice. Bets placed in excess of stated maximum limits may be voided at aiplay's discretion.
6.4 Sportsbook Settlement. Sports betting markets will be settled in accordance with the rules published in the aiplay Sportsbook terms, which form part of this Agreement. Settlement decisions are final subject to the dispute resolution process described in Section 13.
You agree that you will not engage in any of the following prohibited activities on the aiplay Platform:
Violation of any prohibited conduct provision may result in immediate account suspension, forfeiture of account balances, and referral to relevant law enforcement or regulatory authorities.
8.1 Ownership. All content on the aiplay Platform, including but not limited to software, game content, graphics, logos, trademarks, text, and user interface elements, is the intellectual property of aiplay or its third-party licensors and is protected by applicable intellectual property laws.
8.2 Limited Licence. Subject to your compliance with this Agreement, aiplay grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not include any right to reproduce, distribute, modify, create derivative works from, or commercially exploit any Platform content.
8.3 Restrictions. You must not use any aiplay trademarks, logos, or branding materials without prior written consent. You must not frame, mirror, or scrape any portion of the Platform without authorisation.
9.1 No Warranty. The aiplay Platform is provided on an "as is" and "as available" basis. aiplay makes no representations or warranties of any kind, express or implied, regarding the uninterrupted availability, accuracy, reliability, or fitness for a particular purpose of the Platform or any of its content.
9.2 Exclusion of Consequential Loss. To the maximum extent permitted by applicable law, aiplay shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your use of the Platform, including loss of profits, loss of data, or loss of opportunity, even if aiplay has been advised of the possibility of such damages.
9.3 Aggregate Liability Cap. Where liability cannot be excluded by law, aiplay's total aggregate liability to you in respect of any and all claims arising from your use of the Platform shall not exceed the total deposits made by you to your aiplay account in the twelve (12) months immediately preceding the event giving rise to the claim.
9.4 Force Majeure. aiplay shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, network failures, government actions, or third-party service provider outages.
10.1 Entertainment Purpose. The aiplay Platform is intended as a form of adult entertainment. We strongly encourage all players to approach gaming as entertainment and not as a source of income. Never wager more than you can afford to lose.
10.2 Age Restriction. aiplay strictly enforces its 21+ age policy. We maintain robust age verification procedures in accordance with international gaming authority requirements. Accounts found to belong to persons under 21 years of age will be immediately closed.
10.3 Responsible Gaming Tools. aiplay provides all players with access to responsible gaming tools including daily, weekly, and monthly deposit limits; session loss caps; session time reminders; cooling-off periods; and permanent self-exclusion. These tools are accessible via Account Settings and take effect immediately upon activation.
10.4 Self-Exclusion. Any player who believes they may have a gambling problem may request permanent self-exclusion from the aiplay Platform by contacting our support team. Self-exclusion is enforced immediately and aiplay will not market to self-excluded players. Self-exclusion requests are irreversible for the duration of the selected exclusion period.
For more information on responsible gaming resources, please visit our dedicated Responsible Gaming page.
11.1 aiplay's Rights. aiplay reserves the right to suspend or close any player account at any time, with or without prior notice, where: (a) we have reason to believe the account holder has breached this Agreement; (b) regulatory or compliance obligations require us to do so; (c) we have identified suspicious or fraudulent activity on the account; or (d) the account holder has requested closure.
11.2 Balance on Closure. Where an account is closed by aiplay for reasons attributable to a breach of this Agreement, any balance held may be withheld pending investigation. Where closure is at the player's request or for reasons not attributable to player misconduct, any remaining verified balance will be returned via the player's preferred payment method following completion of any outstanding KYC requirements.
11.3 Player-Initiated Closure. You may request account closure at any time by contacting aiplay support. We may ask you to confirm your intention and complete an exit questionnaire to ensure responsible gaming obligations are met before processing the closure.
aiplay reserves the right to amend, update, or replace these Terms at any time. Material changes will be notified to registered players via the email address on file at least 14 days prior to taking effect, except where changes are required to comply with applicable law or regulatory requirements, in which case shorter notice may be given.
Your continued use of the aiplay Platform following publication of amended Terms constitutes your acceptance of the revised Agreement. If you do not accept the amended Terms, you must cease using the Platform and contact support to close your account.
13.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which aiplay is licensed to operate. Any reference to statutory provisions shall be construed as a reference to those provisions as amended or re-enacted from time to time.
13.2 Dispute Resolution. In the event of any dispute arising out of or in connection with this Agreement or your use of the aiplay Platform, you agree to first contact aiplay support in good faith to seek an informal resolution. If the dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration in accordance with the rules of a recognised arbitration body.
13.3 Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in any class action relating to your use of the aiplay Platform.
If you have any questions regarding these Terms & Conditions, or wish to exercise any right provided herein, you may contact aiplay through the following channels:
Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 via the Help icon on the aiplay Platform
aiplay endeavours to respond to all written enquiries within 4 business hours. For urgent account security matters, live chat is the recommended contact channel.
Our 24/7 support team is here to help with any questions about these terms, your account, or anything else on the platform. Visit our FAQ page for quick answers to common questions.